Steady hands for Pittsburgh businesses.
Smith & Miller is a managed IT services company built for small and medium businesses in Western Pennsylvania. We're part of the Smith family of companies—and we're here for the long haul.
Our Story
Smith & Miller was founded on a simple premise: local businesses deserve local IT support from people who understand their needs.
Too many small businesses in Pittsburgh are stuck between two bad options. They can hire an internal IT person—expensive for a small team and hard to keep busy full-time. Or they can call a break-fix shop every time something goes wrong—reactive, unpredictable, and always putting out fires.
We built Smith & Miller to offer a third option: a dedicated IT partner that works proactively to keep your systems running, responds quickly when issues arise, and charges a predictable monthly fee that makes budgeting easy.
As part of the Smith family of companies, we have the stability and resources of a larger organization—but we operate with the focus and responsiveness of a local team. We're not trying to be everything to everyone. We're focused on doing IT support well for businesses in our community.
Our Values
Reliability Over Flash
We're not chasing the latest trends or pushing unnecessary upgrades. We focus on proven solutions that work. Boring is good when it comes to IT infrastructure.
Proactive, Not Reactive
We'd rather prevent a problem than fix one. Our job is to keep things running smoothly so you can focus on your business—not your technology.
Plain Language
Technology shouldn't be confusing. We explain things in terms you understand and make recommendations based on your actual needs, not technical jargon.
Long-Term Relationships
We're not interested in one-off projects. We build lasting partnerships with our clients. When you succeed, we succeed.
Local Accountability
We live and work in Pittsburgh. Our reputation matters to us. When we make a commitment, we keep it—because we'll see you around.
Right-Sized Solutions
We don't oversell. We recommend what you need, not what generates the biggest invoice. Sometimes the best solution is the simplest one.
Part of the Smith Family
Smith & Miller is part of the Smith family of companies, a Pittsburgh-based group with deep roots in the local business community. This connection gives us stability that independent providers can't match—we're not going anywhere.
At the same time, we operate as a focused, dedicated team. You're not a small fish in a big pond. When you call Smith & Miller, you get the people who know your business and your systems.
Based
Service Radius
Focus
Who We Work With
The Right Fit
We work best with small and medium businesses that:
- Have 10-100 employees
- Rely on technology but don't have full-time IT staff
- Value reliability and long-term relationships
- Are located in Western Pennsylvania
- Want predictable IT costs
Industries We Serve
We have experience supporting businesses across multiple industries:
- Professional services (law, accounting, consulting)
- Healthcare and medical practices
- Small manufacturing and warehousing
- Retail and hospitality
- Nonprofits and associations
Let's talk about your IT needs.
We'd love to learn about your business and see if we're a good fit. No pressure, no sales pitch—just a conversation.
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