What We Do
Managed IT services for businesses that need systems to just work. We handle the technology so you can focus on running your business.
Managed IT Services
We watch your systems so you don't have to.
Our managed IT services keep your infrastructure running smoothly. We monitor everything around the clock, perform proactive maintenance, and provide responsive support when you need help. Most problems are fixed before you notice them.
What's Included
- 24/7 Monitoring — We watch your systems around the clock. When something looks wrong, we know immediately.
- Proactive Maintenance — Regular updates, patches, and tune-ups keep your systems healthy and secure.
- Help Desk Support — When your team needs help, we're there. Quick response, clear communication.
- Vendor Coordination — Internet down? Software issue? We handle the calls so you don't have to.
What's Included
- Network Design — Proper network architecture that supports your business, not generic templates.
- Wireless Infrastructure — Business-grade WiFi with reliable coverage and appropriate security.
- Firewall Management — Protection from threats without getting in your way.
- Security Fundamentals — Access control, intrusion detection, and security hygiene that makes sense for your business.
Network Services
A network that works, every time.
Your network is the foundation of everything. We design, implement, and maintain network infrastructure that's reliable, secure, and right-sized for your business. Not over-engineered enterprise solutions—practical networks that work.
Systems Support
Your systems, managed properly.
Servers, workstations, cloud services—we manage the systems your business runs on. From day-to-day maintenance to backup and disaster recovery, we make sure your critical infrastructure is reliable and protected.
What's Included
- Server Management — Monitoring, maintenance, and optimization for on-premises and cloud servers.
- Workstation Support — Your team's computers, kept running smoothly with current software and security.
- Backup & Recovery — Properly configured backups that we verify regularly. When you need data back, it's there.
- Cloud Services — Microsoft 365, Google Workspace, and other cloud platforms, properly configured and managed.
What's Included
- Monthly Reports — Clear summaries of what we've done, what we've found, and what's coming.
- Quarterly Reviews — Regular conversations about your business needs and technology planning.
- Technology Planning — Strategic guidance appropriate for SMB scale. When should you upgrade? What should next year's budget look like?
- Lifecycle Management — We help you plan for equipment replacement before failures force your hand.
Ongoing Operations
A partner for the long term.
Managed services is an ongoing relationship, not a one-time fix. We provide regular reporting, scheduled check-ins, and technology planning to keep you informed and prepared. You should always know where you stand.
What we don't do
We're focused on ongoing managed services. Here's what falls outside our scope:
Major Projects
System migrations, new implementations, custom development—that's project work. Our sibling company Smith & Turner handles those. When you need a project, we'll connect you.
Break-Fix Support
We don't do hourly reactive work. Our model is proactive management, not emergency response. If you just want someone to call when things break, we're not the right fit.
What it costs
Flat monthly fee. No surprise bills. No hourly billing games.
Essential Support
For smaller operations (10-25 users)
- 24/7 monitoring
- Proactive maintenance
- Help desk support
- Monthly reporting
- Email support
Full Service
For mid-sized operations (25-75 users)
- Everything in Basic
- Network management
- Security fundamentals
- Vendor coordination
- Quarterly business reviews
Full Partnership
For larger operations (75-200 users)
- Everything in Standard
- Enhanced support levels
- Strategic IT planning
- Dedicated account manager
- Priority response
Pricing varies based on your specific environment and needs. Contact us for a custom quote.
Not sure what you need?
Let's have a conversation. We'll learn about your business, review your current setup, and give you honest recommendations—no pressure.
Schedule a Consultation