Questions? We've got answers.

Our pricing is based on the number of users and the level of service you need. Most of our clients pay between $100-200 per user per month for comprehensive managed IT services. We'll give you a specific quote after our initial assessment—no surprises.

We typically work with 12-month agreements, which allows us to plan proactively for your IT needs. However, we're flexible. If a shorter commitment makes sense for your situation, we can discuss options. Our goal is a long-term relationship—not locking you into a contract you're not comfortable with.

Our monthly fee covers proactive monitoring, regular maintenance, security updates, help desk support, and strategic planning. Hardware, software licenses, and major projects are typically quoted separately. We're upfront about what's included so there are no surprise bills.

For our Comprehensive plan clients, routine on-site visits are included. For other plans, on-site support is available at an hourly rate. Emergency on-site visits are always available when you need them. We'll explain exactly how this works when we discuss your specific needs.

Onboarding typically takes 2-4 weeks. We start with a comprehensive assessment of your current systems, then install our monitoring and management tools, document everything, and train your team on how to reach us. We do this carefully to avoid disrupting your business operations.

Not necessarily. We work with what you have. During our assessment, we'll identify any critical issues that need immediate attention and make recommendations for improvements over time. We're not going to force you to replace everything on day one.

We can work alongside existing resources or take over completely—whatever makes sense for your situation. Many clients come to us when their current arrangement isn't working well, and we'll handle the transition smoothly. We can also coordinate with specialized vendors for things like phone systems or industry-specific software.

We can usually begin the assessment within a week or two of signing an agreement. Full onboarding takes 2-4 weeks depending on the complexity of your environment. If you have an urgent situation, let us know—we can often expedite things.

You can reach us by phone, email, or through our client portal. For non-urgent issues, email or the portal works great. For anything urgent, call us directly. We'll give your team clear instructions during onboarding so everyone knows how to get help.

Our standard support hours are Monday through Friday, 8 AM to 6 PM Eastern. For critical issues—systems down, security incidents—we have emergency support available 24/7. We'll define what qualifies as "critical" together so expectations are clear.

For critical issues (systems down), we respond within 15-30 minutes. For urgent issues affecting work, within 1-2 hours. For general requests, same business day. We track all of this and report on it regularly so you can see how we're doing.

You'll have a primary point of contact who knows your business and your systems. For day-to-day issues, you might work with different members of our team, but they all have access to your documentation and history. You won't have to explain your setup from scratch every time you call.

We focus on small and medium businesses, typically 10-100 employees. This is where we do our best work—big enough to have real IT needs, small enough that we can provide personal, responsive service. If you're outside this range, we're still happy to talk.

Yes, we support both Windows and Mac environments, including mixed environments. We'll work with whatever makes sense for your business.

Absolutely. We manage Microsoft 365 and Google Workspace environments for many clients. This includes setup, administration, security configuration, and ongoing support. We can also help you migrate if you're not already using these tools.

Security is built into everything we do. This includes endpoint protection, email security, patch management, backup monitoring, and security awareness training for your team. We follow industry best practices and adapt our approach based on your specific risks and compliance requirements.

We work with several healthcare clients and understand HIPAA requirements. We can help ensure your IT systems support compliance, though you'll still need your own compliance program. We're also familiar with other common frameworks and can adapt our practices accordingly.

We're local, we're focused on SMBs, and we're part of a stable family of companies. We're not a one-person shop that might disappear, and we're not a huge corporation where you're just a number. We're proactive rather than reactive, and we explain things in plain language. Most importantly, we actually show up when you need us.

It means we're watching your systems constantly, applying updates and patches before they become problems, and planning for the future. Instead of waiting for something to break and then fixing it (reactive), we're working to prevent problems in the first place (proactive). You should notice fewer issues, not more calls from us.

If technology is important to your business but you don't have dedicated IT staff—or your current IT person is overwhelmed—managed services might be a good fit. If you're tired of unpredictable IT costs, frequent issues, or feeling like you're always playing catch-up with technology, we should talk.

We do offer limited break-fix support for existing managed services clients who need help with something outside our scope. However, we don't operate as a pure break-fix shop. If that's what you're looking for, we can recommend other providers. We find that proactive managed services is a better value for most businesses.