Steady Hands
Proactive, predictable, plain-spoken. That's how we work.
The Miller Difference
Most IT shops wait for things to break. We prevent problems before they happen.
Traditional IT (Reactive)
- ✕ Wait for something to break
- ✕ Bill by the hour for repairs
- ✕ Unpredictable costs
- ✕ Show up after the damage
- ✕ Profit from your problems
Smith & Miller (Proactive)
- ✓ Monitor and prevent problems
- ✓ Flat monthly fee
- ✓ Predictable costs
- ✓ Fix issues before you notice
- ✓ Incentive is smooth operations
Our Process
From first conversation to ongoing partnership.
We Listen
We start by understanding your business—what you do, what's working, what's frustrating you. No sales pitch, just questions.
We Assess
We review your environment—networks, systems, security, processes. We identify risks, gaps, and opportunities.
We Plan
We build a custom recommendation with clear scope and transparent pricing. You know exactly what you're getting.
We Deliver
Onboarding, monitoring, maintenance, support—we take over your IT operations and keep things running smoothly.
What You Can Expect
Clear commitments, not vague promises.
Response Times
When you need help, we're there. Here's how quickly we respond:
| Priority | Response | Example |
|---|---|---|
| Emergency | 15 minutes | Server down, network outage |
| High | 1 hour | Key system degraded |
| Standard | 4 hours | User issue, minor glitch |
| Request | 1 business day | New user, changes |
Ongoing Communication
You should always know where you stand. Here's how we keep you informed:
Monthly Reports
Summary of activity, issues resolved, and recommendations. Clear, not cluttered with jargon.
Quarterly Reviews
Scheduled conversation to discuss your business, upcoming needs, and technology planning.
Real People
When you call, a real person answers. Not a phone tree, not a chatbot.
Built by Turner? We keep it running.
Smith & Turner builds and implements systems. Smith & Miller keeps them running. Same standards, same family—specialists in what comes next.
If Turner built your infrastructure, the transition to Miller is seamless. We're already familiar with how Turner works. Your environment is documented. We hit the ground running.
How the Handoff Works
- 1. Turner introduces Miller during project wind-down
- 2. Miller reviews documentation, meets your team
- 3. Overlap period for smooth transition
- 4. Miller takes over ongoing operations
Not a Turner client? No problem. We work with businesses of all backgrounds.
The difference is night and day. With our old IT company, we'd call when something broke and wait. With Miller, things rarely break—and when they do, they're usually fixed before we even notice.
Professional Services Firm, Allegheny County
See how we can help your business.
Schedule a conversation. No pressure, no pitch—just honest answers about what you need.
Schedule a Consultation